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Banking Mediation in Settlement of Disputes between Customers and Banks

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Editorial team

Hasan Taswin Arief, S.Sos

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Banking Mediation in Settlement of Disputes between Customers and Banks

The banking sector has a strategic position as an intermediary institution. In carrying out its activities, banks need trust from the public. Therefore, the bank should provide legal protection for the rights of the community, especially customers. The bank as an institution that collects and distributes public funds can create a legal relationship that has the potential to result in disputes between customers and banks. One form of legal protection issued by Bank Indonesia is Bank Indonesia Regulation (PBI) No 8/5 / PBI / 2006 concerning Banking Mediation, as amended by PBI No 10/1 / PBI / 2008. Banking Mediation is an alternative dispute resolution to resolve disputes between customers and banks. Another alternative is through the Consumer Dispute Resolution Agency (BPSK). This research is motivated by a number of questions, namely, how is Banking Mediation in resolving disputes between customers and banks? And how does the dispute settlement mechanism compare between the Consumer Dispute Resolution Agency (BPSK) and Banking Mediation by Bank Indonesia (BI)? To examine these matters, a normative research method with a qualitative approach is used.

Keywords: Banking Mediation; Alternative Dispute Resolution; Consumer Dispute Resolution Bodies

Author: Muhammad Audi
Journal: http://jurnal.usahid.ac.id/index.php/hukum/issue/view/42

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